Cancellation and Refund Policy

1. Cancellation Deadlines

You may cancel your booking up to 48 hours before the scheduled start time without any cancellation fee. Cancellations made less than 48 hours before the start time will be charged 50% of the total booking amount.

For no-shows (failure to appear at the scheduled time without prior cancellation), the full booking amount is non-refundable.

2. Refund Eligibility

Refunds are available if you cancel within the allowed deadline. Refunds are processed to the original payment method within 14 calendar days of the cancellation request.

If we cancel your booking for any reason, you will receive a full refund.

3. Fees

Late cancellation fee: 50% of the total booking amount. No-show fee: 100% of the total booking amount.

4. No-Show Policy

If you do not appear at the agreed time and location without prior cancellation, your booking is considered a no-show. No refund will be issued.

5. How to Request a Cancellation or Refund

To cancel or request a refund, please contact us by email at contact@novcantrix.com or by phone at +380 638 855 6490. Provide your booking reference and the reason for cancellation.

Alternatively, you may use the contact form below. Our team will respond within 2 business days.